If you are not entirely satisfied with your order, refunds may be accepted at Kuya Fred’s Cuisine. For the refund process, please take note of the following guidelines:
- CALL our office and talk with our representative regarding the issue. Refunds will not be honored without calling our office to inform us of the issue on the order.
- A customer care representative will give you instructions on how to process your refund if your reason is valid.
- In some cases, when you CALL to inform us of a refund, it’s possible that we will send you a replacement or make other arrangements. This will be evaluated by the Customer Care Representative.
Please give us a call for your questions and concerns – 503-250-2865.